Our returns workflow
Our returns workflow includes the steps for returning, inspecting and reusing products. We manage the entire process, from recording returns to final processing. With our workflow, we offer efficient and transparent returns processing.
Returnenannahme
Trackable in real time
The sorting of the goods.
Depending on your needs, we can accept returns directly from your customers. Alternatively, you can deliver your returns to us in bulk.
The data exchange takes place in real time and our dashboard provides a precise overview of the returns inventory at all times.
Based on individual rules, a decision is made as to how the return should be processed.
Returns inspection
Conscientious quality control
of all articles
Detailed inspection of products for optical, functional and packaging condition
Personal data according to GDPR will be deleted professionally.
We offer complete customization of the items. In our photo workshop we create professional photos of the products.
If necessary, we can carry out repairs in our workshop or return the item to the manufacturer.
Taking into account market data, condition & our historical secondary marketing metrics, our software calculates the optimal price to ensure rapid recovery of liquidity and maximum proceeds.
Our in-house software “reboto” supports the entire returns workflow, helps with decision-making regarding product recycling and provides you with insights.
Secondary marketing
The efficient recycling of returns
Sales channels and resource conservation
We specialize in the margin-optimized secondary marketing of returns to end consumers and commercial dealers. We use popular marketplaces and our own sales channels. Our diverse marketing network enables us to find the best sales channel, regardless of the condition, value and cost of the item. At the same time, we ensure that resources are conserved.
After Sales Service
In keeping with the spirit of an all-in-one solution, we also take care of the complete fulfillment and after-sales.
After the goods have been handed over to us, we take over the complete communication with the buyers of the returns, including complaint management.
Beratung für mehr Ertrag!
Wie wäre es, wenn wir noch heute Ihre Prozesse challengen?
Location:
Head Quarter & 1st & 2nd level Kundenservice
Karl-Göx-Str. 7
27356 Rotenburg Wümme
GERMANY
5.000 m2 Logistik Center
35428 Langöns
GERMANY
25.000 m2 Logistic Center
41334 Nettetal
GERMANY
Warenaufbereitung und Logistik
09300 Vilnius
LITHUANIA
English 
German